The event provided entrepreneurs with explanations of the legal provisions on consumer rights protection, and discussions focused on ensuring transparent services, building consumer trust and improving customer satisfaction.

The State Agency for Antimonopoly and Consumer Market Control under the President of the Republic of Azerbaijan regularly conducts awareness-raising activities on consumer rights protection for business entities in Baku and the regions. The latest meeting in this series was organized on the Agency’s initiative, with the support of the Baku City Executive Authority and the Narimanov District Executive Authority.

The event, titled “Consumer Rights Protection in Relations with Business Entities”, was attended by business entities operating in trade, public catering, household services and other service sectors in Narimanov District of Baku.

At the meeting, presentations were given by Yusif Tapdigli, Head of the Consumer Market Supervision Division of the Agency, and Elshan Jafarov, Head of the Consumer Rights Protection Division.

Entrepreneurs were informed about the Agency’s areas of activity and the requirements and regulatory framework of existing legislation on consumer rights protection. The obligations of economic entities in this area were explained, and the liability provided for by legislation in cases of violation was highlighted. Detailed information was also given on the mechanisms for reviewing appeals submitted to the Agency. Particular emphasis was placed on the consumer market supervision measures carried out by the Agency and on the role of its awareness-raising activities in protecting consumer rights.