A new state standard AZS ISO 10002:2022 "Quality management - Customer satisfaction - Management of complaints in the organization" was adopted for the purpose of ensuring and increasing customer satisfaction, including quality improvement in this area.
The draft standard presented by the "Quality Association" Public Union was approved by the public legal entity "Azerbaijan Standardization Institute" subordinate to the State Service for Antimonopoly and Consumer Market Control under the Ministry of Economy and included in the State Fund of normative documents on Standardization.
The state standard includes international procedures for the development and implementation of an effective and efficient complaint management process for all types of activities (commercial and non-commercial), including digital commerce.
