The meeting addressed the current state of consumer rights in the telecommunications and postal services sectors, with an exchange of views on strengthening cooperation and implementing joint measures to address existing challenges.

A meeting was held at the State Service for Antimonopoly and Consumer Market Control under the President of the Republic of Azerbaijan with representatives of the Information and Communication Technologies Agency (ICTA), operating under the Ministry of Digital Development and Transport of the Republic of Azerbaijan.

The meeting included discussions on the current state of consumer rights and existing challenges in the telecommunications and postal services sectors. The content and nature of numerous inquiries received by the State Service concerning these sectors were analysed, while key issues identified as a result of investigations conducted within the State Service’s mandate were highlighted.

The importance of cooperation with the ICTA, the principal regulatory authority in the relevant sectors, in addressing consumer complaints and resolving existing challenges was emphasized.

Proposals were also put forward for the State Service to provide the necessary support to initiatives undertaken by the ICTA to raise consumer awareness and protect consumer rights.

The parties agreed to organize joint discussions on a regular basis in order to ensure continued dialogue and strengthen cooperation.