195-1
ŞRİFTİN ÖLÇÜSÜ
A
A
A
ŞRİFTİN NÖVÜ
San-Serif
Serif
ŞƏKİLLƏRİN TƏSVİRİ
RƏNGİN TƏSVİRİ
195-1
Consumer market control

One of the main activities of the State Service is the protection of consumer rights and control over the consumer market. The State Service for Antimonopoly and Consumer Market Control is entrusted the duty of ensuring consumer rights and their protection by the state, by the Law of the Republic of Azerbaijan “On Protection of Consumer Rights” adopted in 1995 as well as other sectoral laws and its regulations based on the duties and rights: 

  1. monitors compliance with the legislation on consumer protection in the consumer market, norms and rules of trade, catering, household and other services;

  2. expired, prohibited, counterfeit, unknown origin, unusable, does not meet the requirements of standards and other normative documents, must be certified in accordance with the legislation, but not certified, dangerous to human life, health, property or the environment (works) , services), take measures to suspend the sale (execution) of consignments of goods, withdraw from circulation (sale) and bring to justice the perpetrators in accordance with the law;

  3. considers consumers' appeals on deception of consumers by weight (size), price, calculations, failure to provide consumers with complete and correct information on goods, violation of terms of sale and takes measures in accordance with the legislation;

  4. Controls the observance of the neighborhood and temperature regime during storage or sale of goods, except for food products, as well as goods under veterinary and phytosanitary control.

  5. Monitors price discipline, including the observance of price discipline in the provision of goods (works, services) whose prices are regulated by the state and the correct application of prices.

The main task of the State Service in this area is to provide consumers with quality and safe goods (works and services), to prevent violations of their rights when selling goods, doing work and providing services, and to restore violated rights.

In this regard, the State Service conducts monitoring and inspections in the consumer market. Carries out research and studies on the basis of information obtained from monitoring, inspections, as well as market entities, takes appropriate measures to eliminate the identified violations, to take legal action against legal entities and individuals who have violated the law.

The State Service also reviews complaints from consumers, investigates cases of violations of consumer rights by entrepreneurs and takes measures to eliminate such cases.

The activity of the State Service in the field of protection of the rights of consumers and control of the consumer market is mainly based on the following legislative acts and normative documents:

  1. Law of the Republic of Azerbaijan No. 1113 of September 19, 1995 "On Consumer Protection"

  2. Law of the Republic of Azerbaijan No. 208-IIIQ of December 22, 2006 “On Medicinal Products”

  3. Law of the Republic of Azerbaijan No. 714-IVQ of July 2, 2013 "On regulation of inspections in the field of entrepreneurship and protection of the interests of entrepreneurs"

  4. Law of the Republic of Azerbaijan No. 1669-VQ of September 30, 2019 "On technical regulation"

  5. Law of the Republic of Azerbaijan No. 462-IIQ of May 30, 2003 "On Regulated Prices"

  6. Law of the Republic of Azerbaijan "On Standardization" No. 1587-VQ dated May 17, 2019

  7. Decision No. 27 of the Cabinet of Ministers of the Republic of Azerbaijan dated January 30, 2014 "On approval of the standard form of the decision on research (testing) of the product"

  8. Resolution of the Cabinet of Ministers of the Republic of Azerbaijan No. 94 dated April 3, 2014 on approval of the “Rules of trade, public catering, household and other services in the Republic of Azerbaijan”

  9. Decision No. 209 of the Cabinet of Ministers of the Republic of Azerbaijan dated June 3, 2015 on approval of the “Rules for regulating the prices of state-registered medicines and exercising control over those prices”

  10. Decision No. 542 of the Cabinet of Ministers of the Republic of Azerbaijan dated December 6, 2017 on approval of the “Rules for removal, transportation, storage, neutralization or destruction of goods (products) from individuals and legal entities by inspection bodies within the framework of inspection and other control measures”

  11. Decree of the President of the Republic of Azerbaijan No. 795 of February 15, 2016 on the application of the Law of the Republic of Azerbaijan No. 96-VG of December 29, 2015 "On approval of the Code of Administrative Offenses of the Republic of Azerbaijan"

  12. Decree of the President of the Republic of Azerbaijan No. 1361 of May 3, 2017 on the approval of the "List of officials authorized to compile protocols on cases on administrative offenses considered by district (city) courts"

  13. Desicion of the Cabinet of Ministers of the Republic of Azerbaijan No. 27 of February 3, 2015 on approval of the "Rules for checking the compliance of construction materials and products with standards"

  14. Desicion of the Cabinet of Ministers of the Republic of Azerbaijan No. 114 of May 21, 1998 "On the list of goods that should not be exchanged at retail outlets in the territory of the Republic of Azerbaijan"

  15. Resolution of the Cabinet of Ministers of the Republic of Azerbaijan No. 178 of September 28, 2005 "On approval of the List of goods (works, services) whose prices (tariffs) are regulated by the state"

  16. Civil Code of the Republic of Azerbaijan

  17. Code of Administrative Offenses of the Republic of Azerbaijan